1. The short version
We collect your name, business name and email address so we can answer your enquiry and follow it up. We do not sell your details and we do not pass them to anyone for their own marketing.
We store them in our business systems and delete unconverted enquiries after 24 months. You can ask to see, correct or delete what we hold at any time by emailing Jacob.Roberts@botsandpieces.com.au.
That is the whole notice for a website enquiry. The rest of this page is the longer version, used when you become a client and are handing over more than an enquiry.
2. Who is collecting your information
Bots & Pieces, the business name of Jacob Roberts, a sole trader with ABN 18 813 409 919. Contact us at Jacob.Roberts@botsandpieces.com.au or 0416 591 313.
3. What we are collecting
Your name and role, your business name, your email address and phone number, what you tell us about what you need, and the records we create while working with you.
During a project we may also handle account names, system logs and configuration details needed to build, test or support your system.
When you use an enquiry form, Cloudflare (our website host) runs a spam check that reads technical details from your browser and device to confirm a person is sending it.
If you tell us how you heard about us, we store that with the enquiry. You can leave it blank.
More detail: Privacy Policy section 3, What personal information we collect
4. Why we need it
To answer your enquiry, quote for the work, enter into an agreement, deliver the services, invoice you, support what we have built, keep our systems and yours secure, and meet our tax, legal and insurance obligations.
More detail: Privacy Policy section 5, Why we collect and use it
5. What happens if you do not give it to us
We may not be able to answer your enquiry, quote accurately, or deliver or support the service.
6. Who we may pass it to
- Our cloud, email, hosting, accounting and payment providers.
- Approved AI and software providers where the engagement needs them, which we name to you before we connect anything.
- Our professional advisers and insurers if we need advice or need to make a claim.
- Anybody we are required by law to tell.
We do not sell your information.
More detail: Privacy Policy section 8, Who we disclose information to
7. Whether it leaves Australia
Some of our providers store or process information outside Australia. Where that is material for your engagement, we will tell you before the work starts and record it in your engagement documents.
More detail: Privacy Policy section 9, Storage outside Australia
8. Artificial intelligence
We use AI services in our work. We will tell you which material AI providers will be used with your information and get your approval in writing before we connect it. We do not let your information be used to train a provider’s general model unless you expressly agree in writing.
More detail: Privacy Policy section 7, Artificial intelligence and automated processing
9. How long we keep it
- Enquiries that do not become work are deleted after 24 months.
- Agreements are kept for at least 7 years after the engagement ends.
- Tax records are kept for at least 5 years.
- Working copies of your data are deleted within 30 days after acceptance unless the engagement or the law requires longer.
10. Your rights
See what we hold Correct it Delete it Complain
You can ask to see what we hold, ask us to correct it, ask us to delete it, or complain about how we have handled it. Email Jacob.Roberts@botsandpieces.com.au.
We confirm receipt within 2 business days and aim to answer within 30 days. If you are not satisfied you can contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.
More detail: Privacy Policy section 12, Access and correction
11. Where this notice applies
| Where | Which version applies |
|---|---|
| Website enquiry form | The short version, shown under the form. |
| Training registration | The short version. |
| New client onboarding | The full version, given to you in writing before we start work. |
| Support request | The short version, in the acknowledgement. |
| A form on a system we built for a client | That client’s own notice, not ours. We are their service provider, not the collector. |
The full detail is in our Privacy Policy. The rules for using this website are in our Website Terms of Use.
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