Free, 30 minutes
A chat
You tell me what is slow, expensive or annoying. I tell you straight whether it is worth fixing. No slides and no obligation.
Book the free chatYou can stop here
About a week
Plan and quote
I learn how the work really happens, then give you one fixed quote in writing before anything is built.
How is the price worked out?You can stop here
2 to 6 weeks
Build and test
I build it and you try it on real work. Anything that does not behave gets fixed before it goes near your customers or your money. Then it goes through a five-area check before go-live.
See systems I have built and runYou can stop here
About a week
Handover and training
It is documented and handed over in your name. If you want me to keep looking after it, there are three plans below.
Who owns it at the end?You can stop here
Getting it built, and keeping it running
Whether it is a website, an app or an automation, it works the same two ways. Open either one for the detail. You can also look at the ready-made business tools.
For a website, an app or an automation Get it builtMade for your business Every job is quoted to fit, so you only pay for what you need. Contact for pricing.
The finished thing, connected to the programs you already use: your accounting program, your customer list, your spreadsheets, your email. I write down how it works in plain words and hand it over to you.
- Connects to your live systems, not a demo copy
- Anything touching money or customers gets a human check
- The code, the data and the accounts go into your name
- If any part has to run on my computers rather than yours, I tell you before we start and price the alternative
You get one fixed quote before any work starts. What changes the price:
- how big the job is
- how many programs it has to connect to
- how much of your old information has to move across
For a job your team does by hand today, I also work out what it costs you now, so you can see whether the build pays for itself. If it does not, I tell you plainly rather than build it anyway.
Example: what could you save?
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See a related app I built
Say a job takes one person two hours a week. That is about a hundred hours a year, every year, for that one job. Put your own hourly cost against a hundred hours and you have what it is costing you today.
The quote is set against that number. If the job mostly goes away and the build costs less than it was costing you, it pays for itself and keeps going. If it does not, I tell you, and you have spent nothing but half an hour.
Two hours a week is an illustration, not your number. Yours gets worked out with you, from your real hours and rates, before anything is agreed. You can also put your own figures through the cost calculator first.
Best for a system you want kept an eye on Optional ongoing supportKeep it running Optional plans from $50 a month
Support plans are optional. You can have a website, app or automation built without taking a plan. Choose ongoing support only if you want me to keep looking after it. The first month of your chosen plan is included in the build. No lock-in, and you can cancel at the end of any month. No GST is charged.
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I watch it and keep it up to dateWatch
$50 a month$500 a year
Best when the system just has to stay up
- I watch for downtime and errors, and the alerts come to me
- Security and software updates every month
- A backup check every month
- I watch your domain and SSL renewals
- A short health note every month
- No hours included: fixes and changes are quoted before they start
Critical fault, first responseSame business day
Add Watch to my quoteNothing to pay today
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Most clients pick thisIf it breaks, I fix it at no chargeCare
$150 a month$1,500 a year
Best when the business leans on the system every day
- Everything in Watch, plus:
- Every fault fix on the agreed system, at no charge
- A 30-minute check-in each quarter
- Changes and new work are quoted before they start
Critical fault, first responseSame business day
Add Care to my quoteNothing to pay today
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Time each month, like having me on the teamPartner
$500 a month$5,000 a year
Best when the system runs the place
- Everything in Care, plus:
- 4 hours a month for changes, improvements and staff training
- Unused hours roll over one month
- A 30-minute review each month
- Extra hours are quoted before they start
Monthly improvement review included
Critical fault, first responseWithin 2 business hours
Add Partner to my quoteNothing to pay today
The monthly improvement review
Each month I go through your website, app or automation and send you a list of up to 10 ideas to make it better. Each idea comes with a fixed price. You choose which ones, if any, get done, and nothing changes without your yes. It is $50 a month on Watch or Care, and it is included in Partner.
An example of one month's list
- Put a tap-to-call button at the top of the page on phonesMost visitors are on a phone, and the number sits at the bottom.
- Send the quote form to your mobile as well as your inboxTwo enquiries waited over a day for a reply.
- Shrink the three biggest photos on the home pageThe page takes four seconds to load on mobile data.
Made-up example, not a real client.
First response, Monday to Friday. Critical: same business day on Watch and Care, and within 2 business hours on Partner, when the system is unavailable or nobody can do the work it supports. High: two business days, when a material function is wrong but a workaround exists. Normal: five business days, for a question, a minor fault, or a change request.
Extra work outside a plan, or work with no plan, is quoted to fit before it starts. Contact for pricing.
Good to know
- These prices suit a website or a single automation. Apps with logins, payments or AI features get Care from $250 a month, quoted with the build.
- Care covers fault fixes on the agreed system only. It does not cover outages at other providers, changes you or someone else made, or new features. If a system needs more than 3 hours of fault work in each of two months in a row, I re-quote the plan.
- Hosting, software subscriptions and AI usage are passed on at cost, or included up to a cap we agree in the quote.
- Pay for a year upfront and you get two months free: the year costs 10 months. If you cancel a prepaid year early, the months you have used are charged at the normal monthly price and the rest is refunded.
First-month cover and response targets
In month one, faults are fixed, your team can ask questions, and small tweaks are included. New features are quoted separately.
How quickly you hear back
| Priority | First response |
|---|---|
| Critical | Same business day on Watch and Care. Within 2 business hours on Partner. |
| Critical, with no plan | Best effort, within 5 business days |
| High | Two business days |
| Normal | Five business days |
| First reply to an enquiry | Within 1 business day (Monday to Friday) |
Critical means the system is unavailable, or nobody can do the work it supports. High means a material function is wrong but a workaround exists. Normal means a question, a minor fault, or a change request. Business hours are Monday to Friday, 9am to 5pm. This is when I first respond, not when the fault is finished. Not overnight, and not on weekends.
Not sure which one you need?That is the normal place to start. Tell me what is slow and I will say which of the two it is, or whether it is neither.
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