Chasing unpaid invoices
You did the job, sent the invoice and moved on to the next one. Weeks later it still hasn't been paid, and now you have to chase it.
Nobody starts a business to spend their evenings sending awkward "just following up" emails.
Why it happens
Most of the time customers aren't refusing to pay. They forgot, the email got buried, or it's sitting with someone else to approve. Without a reminder, it just sits there.
On your side, chasing takes time and feels uncomfortable, so it gets put off. One overdue invoice becomes three, and you only notice when the bank balance looks thin.
What it costs you
- Money you've already earned sitting in someone else's account.
- Cash flow gaps that make it harder to pay your own bills, wages and suppliers.
- Hours spent checking who has paid and writing reminder emails.
- That uncomfortable feeling every time you have to ask for money.
Other ways to handle it
Many accounting apps have built-in invoice reminders. If those already do the job for you, use them. Some owners chase by hand or ask their bookkeeper. Where I help is when reminders need to fit how you actually work: your wording, your timing, a heads-up to you before anything firm goes out, and one clear list of who owes what.
How I fix it
I connect the tools you already use so overdue invoices get followed up on time, in your name, without you having to remember.
- Friendly reminders on a schedule you choose. A polite note before the due date, another when it's due, and a firmer one if it's still unpaid. The wording is yours.
- One list of who owes what. You can see at a glance which invoices are overdue and which reminders have gone out.
- You stay in charge. Anything firm, or anything to a customer you'd rather call yourself, can wait for your OK first. A person checks anything that touches money or customers.
What it looks like after
Invoices go out and reminders follow on time without you thinking about it. A friendly nudge often gets the invoice paid. You check one list once a week instead of digging through emails, and you only pick up the phone for the few that really need it.
How it works with me
- A free half-hour chat about how you invoice and chase payments now.
- One fixed quote before any work starts. Nothing starts until you agree it.
- I build it, test it with sample invoices before it goes live and hand it over in your name with plain instructions.
Looking after it afterwards is optional. Automations can fail quietly, so a support plan includes watching that they still run. Watch is A$50 a month and Care is A$150 a month.
Pricing for the build: Get a free quote.
Get paid without the chasing
Tell me how you invoice today and I'll show you where payments are slipping. Your first half hour is free, and I reply within 1 business day (Monday to Friday).