Never lose track of an enquiry.
Every enquiry gets an owner, a next step and one place to find it.
In short: Bots & Pieces in Adelaide builds enquiry follow-up for businesses across Australia, so every enquiry has an owner, a next step and a reminder. See all my automation work.
- An owner
- A next step
- One place to find it
Based in Adelaide, South Australia. I work remotely with businesses of any size across Australia.
- Free half-hour chat
- One fixed quote before any work starts
- Everything in your name
How it works now
An enquiry lands in a shared inbox. One person starts a reply, someone else follows up, and the details end up in three different places. Some people never hear back.
How it works after
Each enquiry becomes one record with a clear next step, and reminders so nothing goes quiet. AI can write a first draft of the reply, and a person reads it before it is sent.
A person reads every draft before it goes out.
- Enquiry arrives
- One record, one next step
- Reminders so nothing goes quiet
- AI writes a first draft
- A person reads it before it is sent
See related work
Built and run for a real business, in my previous role. This shows the kind of work, not a promise that yours will be the same size.
Automation monitoring dashboard
From the first chat to it being yours
- I map how enquiries arrive and who answers them.
- We agree which details and reminders matter.
- I connect the inbox, the record and the follow-up.
- I test the awkward cases: missing details, doubles and handovers that fall through.
You get one fixed quote before any work starts. I show you how to use what is built, and looking after it afterwards is optional. You can stop after any step, and you keep everything you have paid for so far.
Will AI send replies without us checking?
Not unless you want it to. By default a person reads every draft before it goes out, and we agree exactly where that line sits before anything is built.
What about our data going to an AI company?
It is a real question and it gets answered before anything is built. Depending on how sensitive the work is, that can mean keeping the data inside your own Microsoft or Google account, taking the identifying details out before anything is sent, or running the whole thing on computers you own. You will know exactly what leaves your business and where it goes.
Can you work with the software we already use?
Yes, that is most of the work. I start from the programs you already run, such as your accounting system, spreadsheets, email, Microsoft 365 or Google, and connect them so nothing is typed twice. Anything that touches money or customers still gets a person's check.
Start with
one job.
A free half-hour chat. Bring one thing you need or one job that annoys you, and you will get a straight answer on whether it is worth building.
A good thing to bring: the last enquiry that went quiet.
Request a free chatPrefer to talk? Call 0416 591 313
I reply to every enquiry within 1 business day (Monday to Friday).
What else I do